<efrbr:recordSet xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:efrbr="http://vfrbr.info/efrbr/1.1" xmlns:efrbr-work="http://vfrbr.info/efrbr/1.1/work" xmlns:efrbr-expression="http://vfrbr.info/efrbr/1.1/expression" xmlns:efrbr-manifestation="http://vfrbr.info/efrbr/1.1/manifestation" xmlns:efrbr-person="http://vfrbr.info/efrbr/1.1/person" xmlns:efrbr-corporateBody="http://vfrbr.info/efrbr/1.1/corporateBody" xmlns:efrbr-concept="http://vfrbr.info/efrbr/1.1/concept" xmlns:efrbr-structure="http://vfrbr.info/efrbr/1.1/structure" xmlns:efrbr-responsible="http://vfrbr.info/efrbr/1.1/responsible" xmlns:efrbr-subject="http://vfrbr.info/efrbr/1.1/subject" xmlns:efrbr-other="http://vfrbr.info/efrbr/1.1/other" xsi:schemaLocation="http://vfrbr.info/efrbr/1.1 http://vfrbr.info/schemas/1.1/efrbr.xsd"><efrbr:entities><efrbr-work:work identifier="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076"><efrbr-work:titleOfTheWork>Breaking the curse: extracting strategic directions for hotel industry in Wuhan from TripAdvisor quantitative rating</efrbr-work:titleOfTheWork></efrbr-work:work><efrbr-expression:expression identifier="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076"><efrbr-expression:titleOfTheExpression>Breaking the curse: extracting strategic directions for hotel industry in Wuhan from TripAdvisor quantitative rating</efrbr-expression:titleOfTheExpression><efrbr-expression:formOfExpression vocabulary="DIAS:TYPES">
            Παρατήρηση/Σχολιασμός
            Note
         </efrbr-expression:formOfExpression><efrbr-expression:dateOfExpression type="issued">2024-02-15</efrbr-expression:dateOfExpression><efrbr-expression:dateOfExpression type="published">2023</efrbr-expression:dateOfExpression><efrbr-expression:languageOfExpression vocabulary="iso639-1">en</efrbr-expression:languageOfExpression><efrbr-expression:summarizationOfContent>The coronavirus pandemic had a tremendous impact on the hotel industry worldwide. The present study highlights strategic directions for quality improvements and customer satisfaction enhancement in Wuhan hotels by applying Multiple Criteria Satisfaction Analysis to online user-generated satisfaction ratings. In total, 21.247 guest satisfaction ratings on four aspects of hotel stay (location, cleanliness, value for money and service) as well as on overall satisfaction for the 406 hotels listed for Wuhan on TripAdvisor were retrieved. The analysis revealed that convenient location is the most important satisfaction criterion for hotel guests’ satisfaction and that hotels perform well regarding this criterion. Also, cleanliness, value for moneyand service can be potential threats for customer satisfaction.</efrbr-expression:summarizationOfContent><efrbr-expression:useRestrictionsOnTheExpression type="creative-commons">http://creativecommons.org/licenses/by/4.0/</efrbr-expression:useRestrictionsOnTheExpression><efrbr-expression:note type="journal name">Anatolia</efrbr-expression:note><efrbr-expression:note type="journal volume">34</efrbr-expression:note><efrbr-expression:note type="journal number">2</efrbr-expression:note><efrbr-expression:note type="page range">275–279</efrbr-expression:note></efrbr-expression:expression><efrbr-person:person identifier="A8F88621-BBAF-4CD0-B110-414F39DB007A"><efrbr-person:nameOfPerson vocabulary="">
            Glaveli Niki
         </efrbr-person:nameOfPerson></efrbr-person:person><efrbr-person:person identifier="http://users.isc.tuc.gr/~pmanolitzas"><efrbr-person:nameOfPerson vocabulary="TUC:LDAP">
            Manolitzas Panagiotis
            Μανωλιτζας Παναγιωτης
         </efrbr-person:nameOfPerson></efrbr-person:person><efrbr-person:person identifier="D2374C8E-F147-4F05-B8D3-2B69A143541A"><efrbr-person:nameOfPerson vocabulary="">
            Palamas Stergios
         </efrbr-person:nameOfPerson></efrbr-person:person><efrbr-person:person identifier="95790C29-CD6E-4A0C-A1CD-84FA18846870"><efrbr-person:nameOfPerson vocabulary="">
            Liassidis Chris
         </efrbr-person:nameOfPerson></efrbr-person:person><efrbr-person:person identifier="http://users.isc.tuc.gr/~egrigoroudis"><efrbr-person:nameOfPerson vocabulary="TUC:LDAP">
            Grigoroudis Evangelos
            Γρηγορουδης Ευαγγελος
         </efrbr-person:nameOfPerson></efrbr-person:person><efrbr-corporateBody:corporateBody identifier="https://v2.sherpa.ac.uk/id/publisher/193"><efrbr-corporateBody:nameOfTheCorporateBody vocabulary="S/R:PUBLISHERS">
            Routledge
         </efrbr-corporateBody:nameOfTheCorporateBody></efrbr-corporateBody:corporateBody><efrbr-concept:concept identifier="A6760314-8894-4CB0-A3BE-2CA0978D945D"><efrbr-concept:termForTheConcept>
            Covid-2019
         </efrbr-concept:termForTheConcept></efrbr-concept:concept><efrbr-concept:concept identifier="69A90672-AB17-4CF5-854C-E330A22D5BFD"><efrbr-concept:termForTheConcept>
            TripAdvisor
         </efrbr-concept:termForTheConcept></efrbr-concept:concept><efrbr-concept:concept identifier="8EACC8B2-ED96-4C18-87E0-D52D22122123"><efrbr-concept:termForTheConcept>
            Multiple criteria satisfaction analysis
         </efrbr-concept:termForTheConcept></efrbr-concept:concept><efrbr-concept:concept identifier="5EB0C1E6-0258-4E90-8DF2-CD793A030218"><efrbr-concept:termForTheConcept>
            Decision-making
         </efrbr-concept:termForTheConcept></efrbr-concept:concept></efrbr:entities><efrbr:relationships><efrbr-structure:structureRelations><efrbr-structure:realizedThrough sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="expression" targetURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076"/></efrbr-structure:structureRelations><efrbr-responsible:responsibleRelations><efrbr-responsible:createdBy sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="A8F88621-BBAF-4CD0-B110-414F39DB007A"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="A8F88621-BBAF-4CD0-B110-414F39DB007A" role="author"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="http://users.isc.tuc.gr/~pmanolitzas" role="author"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="D2374C8E-F147-4F05-B8D3-2B69A143541A" role="author"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="95790C29-CD6E-4A0C-A1CD-84FA18846870" role="author"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="http://users.isc.tuc.gr/~egrigoroudis" role="author"/><efrbr-responsible:realizedBy sourceEntity="expression" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="person" targetURI="https://v2.sherpa.ac.uk/id/publisher/193" role="publisher"/></efrbr-responsible:responsibleRelations><efrbr-subject:subjectRelations><efrbr-subject:hasSubject sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="concept" targetURI="A6760314-8894-4CB0-A3BE-2CA0978D945D"/><efrbr-subject:hasSubject sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="concept" targetURI="69A90672-AB17-4CF5-854C-E330A22D5BFD"/><efrbr-subject:hasSubject sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="concept" targetURI="8EACC8B2-ED96-4C18-87E0-D52D22122123"/><efrbr-subject:hasSubject sourceEntity="work" sourceURI="http://purl.tuc.gr/dl/dias/75155CD6-598C-4D26-8F38-F55FA5951076" targetEntity="concept" targetURI="5EB0C1E6-0258-4E90-8DF2-CD793A030218"/></efrbr-subject:subjectRelations><efrbr-other:otherRelations/></efrbr:relationships></efrbr:recordSet>