Towards the development of a Quality Management System of a small pet grooming production companyTowards the development of a Quality Management System of a small pet grooming production company Μεταπτυχιακή Διατριβή Master Thesis 2022-02-242022enThe scope of this thesis is to evaluate and identify whether a young and small company has the ability to meet and work under the quality standards as described in ISO 9001:2015. We will analyze and report the presence of various Quality Management tools with particular reference to the Company named “TOP DOG” and clarify the readiness of this Company to acquire the ISO 9001:2015 certification based on the requirements of the standards. Additionally to the registration of the procedures that are already being followed by the Company and the analysis of the Company’s current situation against requirements, we will also mention all other requirements that TOP DOG should include in its procedures in order to acquire the ISO 9001:2015 certification. TOP DOG is a local start-up company that was founded in Chania, Crete, in 2012, and its business activity is the production and distribution of pet grooming products. The Company had been developing its formulas for the first 3 (three) years; thus, the only department operating until 2015 was the R&D department. TOP DOG entered the Greek market in 2015 and by now has managed to become one of the leading companies in Greece in the area of pet grooming products with a presence in more than 600 selected stores all over the country. The Company is interested in selling internationally, therefore, is trying to conduct its business under the requirements of ISO 9001:2015 standard. However, it is a very small and young company operating in an unfavorable economic and political environment that faces multiple barriers in setting standard quality practices. This thesis will identify the complexity or the simplicity for a young production company to comply with ISO 9001:2015 standards and answer the question of whether TOP DOG has the capability to conform to this qualitative tool regardless of local economic, environmental, and political restrictions, or if is it too complicated and extensive, requiring multiple working hours to implement, thus making the Standard even more challenging to follow. Μεταπτυχιακή Διατριβή που υποβλήθηκε στη σχολή MTIM του Πολυτεχνείου Κρήτης για την πλήρωση προϋποθέσεων λήψης του Μεταπτυχιακού Διπλώματος Ειδίκευσηςhttp://creativecommons.org/licenses/by-nc-nd/4.0/Πολυτεχνείο Κρήτης::Σχολή Μηχανικών Παραγωγής και ΔιοίκησηςNyktari_Nafsika_MSc_2022.pdfChania [Greece]Library of TUC2022-02-23application/pdf2.1 MBfree Nyktari Nafsika Νυκταρη Ναυσικα Moustakis Vasilis Μουστακης Βασιλης Grigoroudis Evangelos Γρηγορουδης Ευαγγελος Tsafarakis Stelios Τσαφαρακης Στελιος Πολυτεχνείο Κρήτης Technical University of Crete Quality Management System Σύστημα Διαχείρισης Ποιότητας