An entropy approach to queueing controlAn entropy approach to queueing control Πλήρης Δημοσίευση σε Συνέδριο Conference Full Paper 2015-11-071995enThe problems of scheduling and routing of customers in queueing systems are examined from the point of view of entropy which is a measure of uncertainty in the context of the random experiment at hand. Two principles are developed, one of the maximum rate of entropy reduction which is equivalent to maximum speed of order in the system and one of minimum entropy which is equivalent to minimum uncertainty. The resulting controls are straightforward and easy to applyhttp://creativecommons.org/licenses/by/4.0/3644-364534th IEEE Conference on Decision and Control Kouikoglou Vasilis Κουϊκογλου Βασιλης Yannis Phillis Φιλλης Ιωαννης Institute of Electrical and Electronics Engineers Decision-making in farm management farm management decision making decision making in farm management