Managing emergencies and abnormal situations in air traffic control (part II): Teamwork strategiesManaging emergencies and abnormal situations in air traffic control (part II): Teamwork strategies Peer-Reviewed Journal Publication Δημοσίευση σε Περιοδικό με Κριτές 2015-11-052010enSpecial Section - The First International Symposium on Visually Induced Motion Sickness, Fatigue, and Photosensitive Epileptic Seizures (VIMS2007)Team performance has been studied in many safety-critical organizations including aviation, nuclear power plant, offshore oil platforms and health organizations. This study looks into teamwork strategies that air traffic controllers employ to manage emergencies and abnormal situations. Two field studies were carried out in the form of observations of simulator training in emergency and unusual scenarios of novices and experienced controllers. Teamwork strategies covered aspects of team orientation and coordination, information exchange, change management and error handling. Several performance metrics were used to rate the efficiency of teamwork and test the construct validity of a prototype model of teamwork. This is a companion study to an earlier investigation of taskwork strategies in the same field (part I) and contributes to the development of a generic model for Taskwork and Teamwork strategies in Emergencies in Air traffic Management (T2EAM). Suggestions are made on how to use T2EAM to develop training programs, assess team performance and improve mishap investigations.Δημοσίευση σε επιστημονικό περιοδικό http://creativecommons.org/licenses/by/4.0/Applied Ergonomics441628–635 Malakis Stathis Kontogiannis Thomas Κοντογιαννης Θωμας Kirwan Barry Elsevier Air traffic control Cognitive strategies Decision making