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Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach

Politis Yannis, Grigoroudis Evangelos

Απλή Εγγραφή


URIhttp://purl.tuc.gr/dl/dias/064EB68D-F3C2-4339-9871-1083B1274358-
Αναγνωριστικόhttps://doi.org/10.1504/ijpqm.2020.110936-
Αναγνωριστικόhttps://www.inderscienceonline.com/doi/pdf/10.1504/IJPQM.2020.110936-
Γλώσσαen-
Μέγεθος24 pagesen
ΤίτλοςDefining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approachen
ΔημιουργόςPolitis Yannisen
ΔημιουργόςGrigoroudis Evangelosen
ΔημιουργόςΓρηγορουδης Ευαγγελοςel
ΕκδότηςInderscienceen
ΠερίληψηEFQM model is Europe's most prestigious award for organisational business excellence given to the best performing organisations in Europe. The aim of this paper is to propose a multicriteria approach to assess the weights of the model's criteria based on the specific needs of different business sectors. For this reason a two stage process is proposed. In the first stage, criteria weights are assessed according to the rankings of a set of organisations with different scores on the EFQM excellence model criteria given by business experts from specific sectors or and participants of the quality award. The second stage concerns modifications and additional information or restrictions given by EFQM experts in order to improve the robustness of the preference model estimated from the previous stage. Considering that little can be found in literature concerning a general methodology for the construction of sector specific models, the paper proposes a general approach to adjust the weights of the EFQM model criteria to better fit the specific needs of different business sectors.en
ΤύποςPeer-Reviewed Journal Publicationen
ΤύποςΔημοσίευση σε Περιοδικό με Κριτέςel
Άδεια Χρήσηςhttp://creativecommons.org/licenses/by/4.0/en
Ημερομηνία2022-04-08-
Ημερομηνία Δημοσίευσης2020-
Θεματική ΚατηγορίαEuropean Foundation for Quality Management modelen
Θεματική ΚατηγορίαEFQM modelen
Θεματική ΚατηγορίαMultiple criteria decision aiden
Θεματική ΚατηγορίαMCDAen
Θεματική ΚατηγορίαUTA methoden
Θεματική ΚατηγορίαGroup decision makingen
Θεματική ΚατηγορίαCriteria weightsen
Θεματική ΚατηγορίαQuality awardsen
Θεματική ΚατηγορίαBusiness excellenceen
Βιβλιογραφική ΑναφοράY. Politis and E. Grigoroudis, “Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach,” Int. J. Product. Qual. Manag., vol. 31, no. 3, pp. 295- 318, Jan. 2020, doi: 10.1504/ijpqm.2020.110936.en

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