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Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach

Politis Yannis, Grigoroudis Evangelos

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URIhttp://purl.tuc.gr/dl/dias/064EB68D-F3C2-4339-9871-1083B1274358-
Identifierhttps://doi.org/10.1504/ijpqm.2020.110936-
Identifierhttps://www.inderscienceonline.com/doi/pdf/10.1504/IJPQM.2020.110936-
Languageen-
Extent24 pagesen
TitleDefining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approachen
CreatorPolitis Yannisen
CreatorGrigoroudis Evangelosen
CreatorΓρηγορουδης Ευαγγελοςel
PublisherInderscienceen
Content SummaryEFQM model is Europe's most prestigious award for organisational business excellence given to the best performing organisations in Europe. The aim of this paper is to propose a multicriteria approach to assess the weights of the model's criteria based on the specific needs of different business sectors. For this reason a two stage process is proposed. In the first stage, criteria weights are assessed according to the rankings of a set of organisations with different scores on the EFQM excellence model criteria given by business experts from specific sectors or and participants of the quality award. The second stage concerns modifications and additional information or restrictions given by EFQM experts in order to improve the robustness of the preference model estimated from the previous stage. Considering that little can be found in literature concerning a general methodology for the construction of sector specific models, the paper proposes a general approach to adjust the weights of the EFQM model criteria to better fit the specific needs of different business sectors.en
Type of ItemPeer-Reviewed Journal Publicationen
Type of ItemΔημοσίευση σε Περιοδικό με Κριτέςel
Licensehttp://creativecommons.org/licenses/by/4.0/en
Date of Item2022-04-08-
Date of Publication2020-
SubjectEuropean Foundation for Quality Management modelen
SubjectEFQM modelen
SubjectMultiple criteria decision aiden
SubjectMCDAen
SubjectUTA methoden
SubjectGroup decision makingen
SubjectCriteria weightsen
SubjectQuality awardsen
SubjectBusiness excellenceen
Bibliographic CitationY. Politis and E. Grigoroudis, “Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach,” Int. J. Product. Qual. Manag., vol. 31, no. 3, pp. 295- 318, Jan. 2020, doi: 10.1504/ijpqm.2020.110936.en

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