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Ιδρυματικό Αποθετήριο [SANDBOX]
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Πολυτεχνείο Κρήτης
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| URI | http://purl.tuc.gr/dl/dias/064EB68D-F3C2-4339-9871-1083B1274358 | - |
| Αναγνωριστικό | https://doi.org/10.1504/ijpqm.2020.110936 | - |
| Αναγνωριστικό | https://www.inderscienceonline.com/doi/pdf/10.1504/IJPQM.2020.110936 | - |
| Γλώσσα | en | - |
| Μέγεθος | 24 pages | en |
| Τίτλος | Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach | en |
| Δημιουργός | Politis Yannis | en |
| Δημιουργός | Grigoroudis Evangelos | en |
| Δημιουργός | Γρηγορουδης Ευαγγελος | el |
| Εκδότης | Inderscience | en |
| Περίληψη | EFQM model is Europe's most prestigious award for organisational business excellence given to the best performing organisations in Europe. The aim of this paper is to propose a multicriteria approach to assess the weights of the model's criteria based on the specific needs of different business sectors. For this reason a two stage process is proposed. In the first stage, criteria weights are assessed according to the rankings of a set of organisations with different scores on the EFQM excellence model criteria given by business experts from specific sectors or and participants of the quality award. The second stage concerns modifications and additional information or restrictions given by EFQM experts in order to improve the robustness of the preference model estimated from the previous stage. Considering that little can be found in literature concerning a general methodology for the construction of sector specific models, the paper proposes a general approach to adjust the weights of the EFQM model criteria to better fit the specific needs of different business sectors. | en |
| Τύπος | Peer-Reviewed Journal Publication | en |
| Τύπος | Δημοσίευση σε Περιοδικό με Κριτές | el |
| Άδεια Χρήσης | http://creativecommons.org/licenses/by/4.0/ | en |
| Ημερομηνία | 2022-04-08 | - |
| Ημερομηνία Δημοσίευσης | 2020 | - |
| Θεματική Κατηγορία | European Foundation for Quality Management model | en |
| Θεματική Κατηγορία | EFQM model | en |
| Θεματική Κατηγορία | Multiple criteria decision aid | en |
| Θεματική Κατηγορία | MCDA | en |
| Θεματική Κατηγορία | UTA method | en |
| Θεματική Κατηγορία | Group decision making | en |
| Θεματική Κατηγορία | Criteria weights | en |
| Θεματική Κατηγορία | Quality awards | en |
| Θεματική Κατηγορία | Business excellence | en |
| Βιβλιογραφική Αναφορά | Y. Politis and E. Grigoroudis, “Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach,” Int. J. Product. Qual. Manag., vol. 31, no. 3, pp. 295- 318, Jan. 2020, doi: 10.1504/ijpqm.2020.110936. | en |
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