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Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts

Glaveli Niki, Grigoroudis Evaggelos, Manolitzas Panagiotis

Απλή Εγγραφή


URIhttp://purl.tuc.gr/dl/dias/8BDD0C3B-5C21-400A-B588-5FF964738A5C-
Αναγνωριστικόhttps://doi.org/10.1016/j.tourman.2019.04.020-
Αναγνωριστικόhttps://www.sciencedirect.com/science/article/pii/S0261517719300822-
Γλώσσαen-
Μέγεθος12 pagesen
ΤίτλοςPractical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resortsen
ΔημιουργόςGlaveli Nikien
ΔημιουργόςGrigoroudis Evaggelosen
ΔημιουργόςΓρηγορουδης Ευαγγελοςel
ΔημιουργόςManolitzas Panagiotisen
ΔημιουργόςΜανωλιτζας Παναγιωτηςel
ΕκδότηςElsevieren
ΠερίληψηSuccess in the hotel industry depends heavily on customer satisfaction, which is highly affected by the quality of service provided by a satisfied workforce. Luxury summer resorts represent an interesting setting for investigating job satisfaction (JS). Hotels in this end of the market face higher customer quality expectations and depend heavily, in order to fulfill these expectations, on a diversified force of seasonal employees. To investigate the key factors that drive overall JS of seasonal employees in summer luxury resorts a survey was conducted in a single setting. The Minnesota Satisfaction Questionnaire was combined with the MUlticriteria Satisfaction Analysis (MUSA), demonstrating that MUSA can be an effective decision making tool also in the area of human resource management. Principal component and confirmatory factor analyses revealed a four-factor structure of the MSQ construct: Empowerment, Task enrichment, HRM policies and Leadership qualities. Moreover, MUSA indicated that Empowerment was the critical factor of JS of seasonal employees.en
ΤύποςPeer-Reviewed Journal Publicationen
ΤύποςΔημοσίευση σε Περιοδικό με Κριτέςel
Άδεια Χρήσηςhttp://creativecommons.org/licenses/by/4.0/en
Ημερομηνία2020-04-10-
Ημερομηνία Δημοσίευσης2019-
Θεματική ΚατηγορίαHotelsen
Θεματική ΚατηγορίαHuman resource managementen
Θεματική ΚατηγορίαJob satisfactionen
Θεματική ΚατηγορίαMinnesota satisfaction questionnaireen
Θεματική ΚατηγορίαMUlticritera satisfaction analysis (MUSA)en
Βιβλιογραφική ΑναφοράN. Glaveli, E. Grigoroudis and P. Manolitzas, "Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts," Tour. Manag., vol. 74, pp. 426-437, Oct. 2019. doi: 10.1016/j.tourman.2019.04.020en

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