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Linking product quality and customer behavior for performance analysis and optimization of make-to-order manufacturing systems

Konstantas Dimitrios, Ioannidis Efstratios, Kouikoglou Vasilis, Grigoroudis Evangelos

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URIhttp://purl.tuc.gr/dl/dias/27DCF3E5-5978-4D2D-A017-07713B455546-
Identifierhttps://link.springer.com/article/10.1007%2Fs00170-017-1225-x-
Identifierhttps://doi.org/10.1007/s00170-017-1225-x-
Languageen-
Extent10 pagesen
TitleLinking product quality and customer behavior for performance analysis and optimization of make-to-order manufacturing systemsen
CreatorKonstantas Dimitriosen
CreatorΚωνσταντας Δημητριοςel
CreatorIoannidis Efstratiosen
CreatorΙωαννιδης Ευστρατιοςel
CreatorKouikoglou Vasilisen
CreatorΚουϊκογλου Βασιληςel
CreatorGrigoroudis Evangelosen
CreatorΓρηγορουδης Ευαγγελοςel
PublisherSpringer Verlagen
Content SummaryA queueing network model is developed for understanding the way product quality may affect the profitability of production systems, when the consumers base their future demand patterns on the quality of the products they have recently purchased. We examine a multistage make-to-order system which receives orders from regular and occasional customers, the former having a higher mean demand rate. Each outgoing item undergoes inspection and quality grading to decide whether it will be discarded as nonconforming or shipped to a customer. In the latter case, the customer who purchases the item will subsequently become a regular or occasional customer with complementary probabilities which depend on the quality level of that item. The solutions of simple test cases with dynamic programming show that the optimal policy is state-dependent, complex, and computationally intensive. A much simpler, threshold-type policy is proposed, whose performance evaluation and optimization uses closed queueing network formulas and has minimal computational requirements. Numerical results indicate that the proposed policy performs almost as well as the optimal policy.en
Type of ItemPeer-Reviewed Journal Publicationen
Type of ItemΔημοσίευση σε Περιοδικό με Κριτέςel
Licensehttp://creativecommons.org/licenses/by/4.0/en
Date of Item2018-03-21-
Date of Publication2018-
SubjectClosed queueing networksen
SubjectMarkov decision processesen
SubjectProduction controlen
SubjectQuality controlen
Bibliographic CitationD. Konstantas, S. Ioannidis, V. S. Kouikoglou and E. Grigoroudis, "Linking product quality and customer behavior for performance analysis and optimization of make-to-order manufacturing systems," Int. J. Adv. Manuf. Tech., vol. 95, no. 1-4, pp. 587-596, Mar. 2018. doi: 10.1007/s00170-017-1225-x. en

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