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Evaluation of new service development strategies using multicriteria analysis: predicting the success of innovative hospitality services

Zopounidis Konstantinos, Michael Doumpos, Grigoroudis Evangelos, Kitsios Fotios

Πλήρης Εγγραφή


URI: http://purl.tuc.gr/dl/dias/B2E8B1EA-DC1C-4B70-B0E1-8A91C9D18C72
Έτος 2009
Τύπος Δημοσίευση σε Περιοδικό με Κριτές
Άδεια Χρήσης
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Βιβλιογραφική Αναφορά F. Kitsios, M. Doumpos, E. Grigoroudis and C. Zopounidis, "Evaluation of new service development strategies using multicriteria analysis: predicting the success of innovative hospitality services," Operation. Res., vol. 9, no.1, pp. 17-33, May 2009. doi:10.1007/s12351-008-0025-3 https://doi.org/10.1007/s12351-008-0025-3
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Περίληψη

The purpose of this study is to gain insight into criteria that contribute to the success in new service development (NSD) projects in the hospitality economy. The results of the exploratory study are conducted in a precise predictive model for the successful hotel services. The analysis is based on data collected via in depth structured interview with questionnaires from hotel managers knowledgeable about NSD in their organization. A multicriteria methodology is used to examine the potential of a predictive model for successful NSD projects in the hotel sector. A comparative analysis with other popular classification methods is also performed.

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