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A multicriteria methodology to assess customer satisfaction

Zopounidis Konstantinos, Grigoroudis, Evangelos, Siskos, Yannis, O.Saurais

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URI: http://purl.tuc.gr/dl/dias/DC88E04B-C695-4B4C-8686-94CA115BAE41
Year 1996
Type of Item Peer-Reviewed Journal Publication
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Bibliographic Citation Y. Siskos, E. Grigoroudis, C. Zopounidis , O. Saurais ," A multicriteria methodology to assess customer satisfaction, J. of Management, vol. 1, no. 2, pp. 39-43,1996.
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Journal Publications in Community School of Production Engineering and Management

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