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A business excellence model for the hotel sector: implementation to high‐class Greek hotels

Moustakis Vasilis, Politis Ioannis, Litos Charalampos, Grigoroudis Evangelos

Απλή Εγγραφή


URIhttp://purl.tuc.gr/dl/dias/198C226A-4EBE-4AB2-B481-13B73A208C24-
Αναγνωριστικόhttps://doi.org/10.1108/14635770910972414-
Αναγνωριστικόhttp://www.emeraldinsight.com/doi/full/10.1108/14635770910972414-
Γλώσσαen-
ΤίτλοςA business excellence model for the hotel sector: implementation to high‐class Greek hotelsen
ΔημιουργόςMoustakis Vasilisen
ΔημιουργόςΜουστακης Βασιληςel
ΔημιουργόςPolitis Ioannisen
ΔημιουργόςΠολιτης Ιωαννηςel
ΔημιουργόςLitos Charalamposen
ΔημιουργόςΛιτος Χαραλαμποςel
ΔημιουργόςGrigoroudis Evangelosen
ΔημιουργόςΓρηγορουδης Ευαγγελοςel
ΕκδότηςEmeralden
ΠερίληψηThe purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach -Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria and the second one for the assessment of the criteria and sub‐criteria weights. The model was tested on a number of Greek high‐class hotels. Findings – Compared with other business excellence models the proposed model includes criteria and sub‐criteria that are more applicable to hotels. The model studies the factors that drive excellence in the hotel sector as well as the importance of these factors as they have been defined by the managers of the hotels. The implementation of the model in a number of high‐class Greek hotels shows its applicability and suitability to be used as a benchmarking system. Research limitations/implications – Time limitations, as the project was co‐funded by the European Union, have limited the implementation of the proposed business excellence model to a small number of Greek hotels in the area of Crete. Originality/value – The critical success factors for high‐class hotels have been identified and a business excellence model applicable in the hospitality sector has been developed.en
ΤύποςPeer-Reviewed Journal Publicationen
ΤύποςΔημοσίευση σε Περιοδικό με Κριτέςel
Άδεια Χρήσηςhttp://creativecommons.org/licenses/by/4.0/en
Ημερομηνία2015-10-15-
Ημερομηνία Δημοσίευσης2009-
Θεματική Κατηγορία Business excellenceen
Θεματική ΚατηγορίαSelf assessmenten
Θεματική ΚατηγορίαTotal quality managementen
Θεματική ΚατηγορίαHotels--Greeceen
Βιβλιογραφική ΑναφοράY. Politis, Ch. Litos, E. Grigoroudis and V. S. Moustakis, "A business excellence model for the hotel sector: implementation to high‐class Greek hotels", Bench.: an Int. J., vol. 16, no. 4, pp. 462-483, 2009. doi: 10.1108/14635770910972414el

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