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A sector oriented methodology for the development business excellence model–application in Greek hotel industry

Moustakis Vasilis, Grigoroudis Evangelos, Politis Ioannis, Litos Charalampos

Απλή Εγγραφή


URIhttp://purl.tuc.gr/dl/dias/223AB08E-A964-4DB4-89BE-54727A30822F-
Αναγνωριστικόhttps://doi.org/10.1080/1528008X.2011.541827-
Αναγνωριστικόhttp://www.tandfonline.com/doi/pdf/10.1080/1528008X.2011.541827-
Γλώσσαen-
Μέγεθος22 pagesen
ΤίτλοςA sector oriented methodology for the development business excellence model–application in Greek hotel industryen
ΔημιουργόςMoustakis Vasilisen
ΔημιουργόςΜουστακης Βασιληςel
ΔημιουργόςGrigoroudis Evangelosen
ΔημιουργόςΓρηγορουδης Ευαγγελοςel
ΔημιουργόςPolitis Ioannisen
ΔημιουργόςΠολιτης Ιωαννηςel
ΔημιουργόςLitos Charalamposen
ΔημιουργόςΛιτος Χαραλαμποςel
ΕκδότηςTaylor & Francisen
ΠερίληψηThe article presents a Business Excellence Model development guide with specific reference to the hospitality industry. It demonstrates the application of the proposed methodology in selected Greek luxury hotels. Results draw from a two-stage survey, which encompassed a large number of Greek luxury hotels in cooperation with hotel managers. The first stage was administered to 20 hotel managers and was geared toward defining the study instrument. Second stage was addressed to 80 hotel managers and was based on the instrument defined during the first stage. A linear programming model was created in order to estimate criterion and sub-criterion weight values using second-stage survey responses. Results showed that the proposed methodology is effective and that it incorporates all appropriate steps necessary to develop a sector-oriented business excellence model.en
ΤύποςPeer-Reviewed Journal Publicationen
ΤύποςΔημοσίευση σε Περιοδικό με Κριτέςel
Άδεια Χρήσηςhttp://creativecommons.org/licenses/by/4.0/en
Ημερομηνία2015-10-15-
Ημερομηνία Δημοσίευσης2011-
Θεματική ΚατηγορίαBusiness excellenceen
Θεματική ΚατηγορίαSelf-assessmenten
Θεματική ΚατηγορίαGreek hotel sectoren
Θεματική ΚατηγορίαTotal quality managementen
Βιβλιογραφική ΑναφοράCh. Litos, Y. Politis, E. Grigoroudis and V. Moustakis, "A sector oriented methodology for the development business excellence model–application in Greek," J. of Qual. Assur. in Hosp. & Tour., vol. 12, no. 2, pp. 83-103, 2011. doi: 10.1080/1528008X.2011.541827en

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